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Privacy Policy - Data Protection & Security

Privacy Policy

Trust & Transparency

Protecting your personal information

Privacy Policy

Last updated: April 17, 2024

This privacy notice for Luxurya Cars Private Limited (doing business as Caryanams) ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

  • Visit our website at https://caryanams.com or any website of ours that links to this privacy notice.
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

Summary of Key Points

This summary provides key points from our privacy notice. You can find more details about any topic by checking the relevant section in our Table of Contents.

  • What personal information do we process?

    When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us, the choices you make, and the products and features you use.

  • Do we process sensitive personal information?

    No, we do not process sensitive personal information.

  • Do we receive information from third parties?

    No, we do not receive information from third parties.

  • How do we process your information?

    We process it to provide, improve, and manage our Services, communicate with you, ensure security, prevent fraud, and comply with legal requirements.

  • When and with whom do we share personal information?

    We may share your information in specific situations and with specific third parties.

  • How do we keep your information safe?

    We have security measures in place, but no method of transmission or storage is 100% secure.

  • What are your rights?

    Depending on your location, you may have certain rights regarding your personal information.

  • How do you exercise your rights?

    The easiest way is by visiting or contacting us directly.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. When and With Whom Do We Share Your Personal Information?
  4. How Long Do We Keep Your Information?
  5. How Do We Keep Your Information Safe?
  6. Do We Collect Information From Minors?
  7. What Are Your Privacy Rights?
  8. Controls for Do-Not-Track Features
  9. Do We Make Updates to This Notice?
  10. How Can You Contact Us About This Notice?
  11. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information that you provide when you register on the Services, express interest in our products or services, participate in activities on the Services, or contact us directly.

Personal Information Provided by You may include:

  • Names
  • Phone numbers
  • Email addresses
  • Billing addresses

Sensitive Information: We do not process sensitive information.

Payment Data: We may collect payment details such as card number and security code when you make purchases.

You must ensure all personal information you provide is accurate and inform us of any changes.

2. How Do We Process Your Information?

We process personal information to:

  • Facilitate account creation, authentication, and account management.
  • Deliver and facilitate requested services.
  • Communicate with you, ensure security, prevent fraud, and comply with legal obligations.

3. When and With Whom Do We Share Your Personal Information?

We may share your personal information in the following situations:

  • Business Transfers: In connection with any merger, sale, financing, or acquisition of our business.
  • Google Analytics: To track and analyze service usage. Users can opt out using the links provided in our policy.

4. How Long Do We Keep Your Information?

We retain personal information only as long as necessary for the purposes outlined, unless a longer retention period is required by law. When no longer needed, we will delete or anonymize the information.

5. How Do We Keep Your Information Safe?

We use organizational and technical measures to protect your data. However, no system is completely secure, and data transmission is at your own risk.

6. Do We Collect Information From Minors?

We do not knowingly collect or market to individuals under 18 years of age. If we learn we have collected data from a minor, we will delete it promptly.

7. What Are Your Privacy Rights?

You can review, change, or terminate your account at any time. You may withdraw consent or opt out of marketing communications.

8. Controls for Do-Not-Track Features

We currently do not respond to DNT browser signals as no standard exists.

9. Do We Make Updates to This Notice?

Yes, this notice may be updated to stay compliant with laws. The revised date will be posted at the top of this page.

10. How Can You Contact Us About This Notice?

Luxurya Cars Private Limited
8,805, G05 Times Square Arcade 2, Bodakdev Road, Nr Avalon Hotel, Ahmedabad, Gujarat 380059, India

11. How Can You Review, Update, or Delete the Data We Collect From You?

You may have the right to request access, updates, or deletion of your personal information by visitingwww.caryanams.com.

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Payment Gateway Policy &
Terms and conditions of caryanams

1. Introduction

Caryanams (“Company”, “We”, “Us”, “Our”) provides an online car marketplace platform enabling users to access car-related services such as inspections, auctions, listings, subscriptions, evaluations, and other paid services.


To facilitate secure digital payments, Caryanams integrates PhonePe Payment Gateway on its website portal.


By making a payment on Caryanams, you (“User”, “You”, “Customer”) agree to this Payment Policy and Terms & Conditions.

2. Accepted Payment Methods

Payments on Caryanams are processed through PhonePe, which may support:


  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallets (as enabled by PhonePe)

Availability of payment methods is subject to PhonePe and issuing bank policies.

3. Payment Authorization

  • By initiating a payment, you authorize Caryanams and PhonePe to process the transaction.
  • Caryanams does not store your card, UPI, or banking credentials.
  • All payment information is securely handled by PhonePe as per RBI and PCI-DSS guidelines.

4. Pricing & Charges

  • All prices displayed on the Caryanams platform are exclusive of applicable taxes, unless stated otherwise.
  • Convenience fees, gateway charges, or service charges (if any) will be clearly shown before payment confirmation.
  • Caryanams reserves the right to change pricing or fees at any time.

5. Successful Payment Confirmation

  • Upon successful payment, users will receive:
    • On-screen confirmation
    • Email/SMS/WhatsApp notification (if enabled)
  • Transaction confirmation depends on acknowledgment from PhonePe.

6. Failed or Pending Transactions

  • If a payment fails but the amount is debited:
    • The amount will be auto-refunded by PhonePe or the bank within 5–7 working days, subject to bank processing timelines.
  • Caryanams is not responsible for delays caused by banks, UPI networks, or PhonePe systems.
  • Users must retain transaction reference IDs for support queries.

7. Refund Policy

Refunds are governed by the nature of the service:


7.1 Eligible Refunds

Refunds may be considered only if:

  • Payment is deducted but service is not delivered
  • Duplicate payment is made
  • Service is cancelled by Caryanams

7.2 Non-Refundable Services

The following are non-refundable, unless explicitly stated:

  • Inspection fees (once inspection is completed)
  • Subscription fees
  • Lead purchase fees
  • Auction participation fees
  • Platform onboarding or setup charges

7.3 Refund Method
  • Refunds will be processed to the original payment source only
  • Processing time: 7–10 working days (may vary by bank)

8. Cancellation Policy

  • Cancellation requests must be raised before service execution.
  • Once a service is initiated, inspected, or delivered, cancellation may not be allowed.
  • Caryanams reserves the right to approve or reject cancellation requests.

9. Chargebacks & Disputes

  • Users are encouraged to contact Caryanams support before raising chargebacks.
  • Any chargeback raised without valid reason may result in:
    • Temporary or permanent account suspension
    • Restriction from future transactions
  • Caryanams will provide transaction evidence to PhonePe or banks in dispute cases.

10. User Responsibilities

Users agree to:

  • Provide accurate payment and contact details
  • Use payment methods legally owned by them
  • Not misuse the payment system or attempt fraudulent transactions

11. Security & Fraud Prevention

  • Caryanams actively monitors transactions to prevent fraud.
  • Suspicious transactions may be:
    • Put on hold
    • Cancelled
    • Reported to authorities if required
  • Caryanams reserves the right to block users involved in fraudulent activity.

12. Limitation of Liability

  • Caryanams shall not be liable for:
    • Payment gateway downtime
    • Bank or UPI failures
    • Delays caused by PhonePe or financial institutions
  • Caryanams' liability, if any, shall not exceed the transaction amount paid.

13. Third-Party Services

  • PhonePe is a third-party payment service provider.
  • Caryanams is not responsible for PhonePe's internal policies, technical failures, or service disruptions.

14. Governing Law & Jurisdiction

  • This policy is governed by the laws of India.
  • Any disputes shall be subject to the jurisdiction of courts in India.

15. Policy Updates

  • Caryanams reserves the right to modify this policy at any time.
  • Updated policies will be published on the website and are effective immediately upon posting.

16. Contact Information

For payment-related queries or support:

Caryanams Support
📧 Email: support@caryanams.com
🌐 Website: www.caryanams.com

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